Robert Hargrove

The CEO’s Best Friend: The Best Advice You’ll Ever Get

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Masterful Coaching Wheel of Fortune

  • Do you want to become CEO of your company?
  • Are you looking for the leverage to get out of the no-growth morass?
  • Are you trying improve your operational efficiency but hitting a wall of resistance?
  • Do you need to create a leadership pipeline?
The Masterful Coaching “Wheel of Fortune” consists of proven coaching services, tools, and methods to provide what’s missing to give you the edge for success.

We use the term “Wheel of Fortune” for a reason. The pieces, whether taken on individually or used in dynamic combination, are designed to produce extraordinary leaders in the process of producing extraordinary financial results.
Executive Coaching: The First 100 days—From Job Entry to Job Impact
Are you in a pivotal new leadership role? Get off to a fast start.
We will coach you how to dramatically compress the time from taking up a new leadership role and learning the ropes, to performing above and beyond the ordinary. The key lies in your first hundred days. We say, “begin as you want to go forward” because it’s in those first hundred days that you set the tone. We will coach you to: 1) Look like a leader and act like it; 2) Make sure you have the people on your team that can help you succeed; 3) Get a reality based assessment of the business at an accelerated speed; 4) Set the context by building a shared vision of business success and a set of governing values that shape behavior; and 5) Execute flawlessly on the critical few things.
The Most Powerful 360° Feedback Available Anywhere in the World
Want to become CEO? Elevate your leadership from Good to Great. Create an inspired high performing organization.
Most business leaders see what they do brilliantly, but they can’t see what they do that gets them in trouble. We have designed the state of the art. 360° feedback process that not only rips the blinders off so you can see the things that derail you, but helps you also transform thinking and behavior. This 360° based on in depth interviews about the person’s aspirations, strengths, gaps, and blind spots helps them break the grip and excel beyond old paradigms. It’s hundreds of times more powerful than the typical 360° feedback based on corporate competency lists and ticking the boxes on the computer, which often becomes a numbers game. Following our 360° assessment, we build a leadership roadmap that will help the person reach their leadership, business, and career challenges.
Executive Offsites – Create A Business Strategy that Tells You How You Can Win
Our Skilled Facilitators help your group think better together when breakthroughs are required to move forward.
Masterful Coaching can make your next executive offsite a smash hit rather than a flop. Our skilled facilitators offer you a powerful assist in getting your group to think better together in order to make breakthroughs possible.

First, we ask you to design your offsite around a key question. For example, how do we break out of the no-growth morass? Or how do we get to top quartile in operational performance? Second, we encourage you to invite the smartest, gutsiest people in your organization — each of whom will view the problem from a different angle. Third, we ignite debate and dialogue through the Socratic method, showing how disagreement can actually be a resource for people to question assumptions, see things in a new way, or light creative sparks. After people soak in the divergent views and perspectives for a few hours or days, they begin to connect the dots and come up with new ideas, fresh approaches, and breakthrough solutions.
Link Your Business Strategy to Your People Strategy
We will coach you to transform the role of HR and create an effective leadership pipeline.
In most organizations there is a well defined “strategy process” that finds its way onto the corporate calendar every year. Similarly, there is a well defined and “operations process.” The “people process,” designed to give the organization the capability to realize its strategic and operational goals, however is either random or broken. We help you design a powerful people process starting with transforming the role of the head of HR so that their job is seen as the second most important job in the company. We then help you create coherent processes in three areas: 1) Selection—Get the right people, in the right job, right now. 2) Development—Create opportunities, develop leaders, build careers. 3) Retention—Recognition, rewards, coaching and training. In this process, the role of HR shifts from transactional (salary, benefits, administration) to transformational (building organizational capability.) A three month coaching engagement including meetings and phone calls.
Create a Source Document (Business Road Map) Which Makes Everyone in Your Organization a Player in the Big Game
The Source Document includes the “what” (an Impossible Future) and the “how” (the way you will achieve it).
An Executive Offsite can result in extraordinary conversations that result in building a shared vision, ideas for transforming corporate culture, brilliant strategies, goals, plans and so forth. All too often however, even extraordinary conversations disappear. We have come up with a powerful tool called a “Source Document” for making sure this doesn’t happen. It provides in one place an inspiring vision of the future you want to create and a strategy that says how you will win in the marketplace. It also includes major milestones, guiding principles, tools, and methods. A Source Document is a powerful tool for spreading the word to far flung business units. It gives everyone in the organization a place to stand. It is typically conducted over a three month time period.
You’ve Got a Big People or Business Decision to Make
Let a Masterful Coach be your thinking partner in making a great decision
Our Masterful Coaches often play the role of a thinking partner in helping business leaders make great decisions. We help you question what you take for granted, assess your different options, then help you move powerfully to a clear cut yes/no decision. It’s our observation that the most important decision people ever make are people decisions. For example, the most important decision Reg Jones, former CEO of GE, ever made was hiring Jack Welch, a decision that increased the company’s shareholder value hundreds of time. We have special insight into people and coaching methods that help you decide who to hire and who to take a pass on, who to move up or out, who to coach and who to find a different job. This would take place in a number of coaching conversations, typically over a short period of time.
Become a Masterful Coach—The Masterful Coaching Workshop
The number one responsibility of any leader is developing other leaders
Today coaching is hot! Most believe that one of the most important roles of a leader today is being able to coach, and mentor other people. Yet most managers lack both the coaching mindset, as well as coaching skills and capabilities that can impact people’s development and business results. The Masterful Coaching workshop based on the proven MC method, and Triple Loop Learning provides people all of this and more. It shows people how to develop extraordinary coaching relationships by reaching out to cause others people’s success. It shows how to get things on the schedule and design the relationship around significant leadership business challenges. And it shows how to follow up so that nothing drops through the cracks. Either 2 or 3 day seminar.
The First Step in Creating an Impossible Future is to Face Reality —The “What’s So Process”
The “What So Process” lends insight into business breakdowns and what’s missing that can produce a breakthrough.
The first step in creating an Impossible Future is not setting high goals, but rather making a realistic assessment of the business today. This helps you know where you are so you can set more meaningful goals and milestones, as well as effectively navigate a course to the future. The “What’s So Process” is an excellent process for making this assessment. It asks you to look at: 1) Facts, 2) Accomplishments, 3) What’s working 4) What’s not working, and 4) What’s missing that if provided could make a difference.
Execute With Team Based Action Coaching
The Action Coaching program makes/saves the company $5-10 million dollars per participant often paying out a 100 times over.
One of the things we have discover working with many Executive Offsites is that managers often have a difficult time moving from strategy to execution. They tend to get trapped in studying something to death, elaborate planning and preparations and so on, and then complain they lack the time or resources. After an the initial Offsite, we coach leaders and managers to execute like demons over the course of the next twelve months through team-based action coaching—  it includes 4 group meetings and 8 ninety-minute individual coaching calls. After the group goal is set, we coach every individual on the team to come up with a breakthrough project which includes a razor sharp goal where 1) success is near and clear, 2) there is an enthusiastic team, and 3) where there are existing resources and change readiness. We coach people to get going and produce a result right now. The idea is to get a success and then to expand that into a widening circle of successes.
The Masterful Coaching Approach to Performance Management
We will help you take the dreaded performance review and transform it into a powerful coaching conversation.
If you walk into a room of a hundred leaders and ask them to put up their hands if they have had a meaningful performance review in the last year that tells them what their strengths are, where they need to improve, and exactly where they stand, you will usually get less than five to ten hands going up. We will show you or your team the Masterful Coaching method for performance management: 1) Performance reviews must be based on measurable quantitative goals that reflect what people need to do. 2) People must have a personal strategy to reach these goals that reflects who they need to be in the matter, for example, the necessary attitudes and behaviors to achieve their business goals. 3) Reviews must be done a minimum of once a year. 4) Leaders must know how to have a coaching conversation that involves giving people the experience of both being supported and challenged.
 
 
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